Front Desk & Member Experience Specialist

YMCA of Greater Waukesha County; Wauwatosa (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

YMCA of Greater Waukesha County is seeking a Welcomer/Scanner to greet members and visitors, verify identity, and provide information about programs and services. The role requires strong customer service skills, comfort with multiple software apps, and the ability to maintain a clean, welcoming front desk environment.

Daily responsibilities include answering inquiries, handling calls professionally, and assisting with program information while upholding YMCA policies and safety procedures.

Qualifications

• Enthusiastic individual who can relate to members and visitors.
• Public relations and customer service skills are essential.
• Must be self-motivated and able to work with staff and members.

Responsibilities

• Greet members and guests by name and answer questions about programs and facility policies.
• Verify identity and membership/program status at entry.
• Answer phones and route calls; provide accurate information using online resources and procedures.
• Open or close the facility and ensure security at closing; maintain a clean front desk area.

Skills

Customer service

Public relations

Communication

Computer skills

Job description

YMCA of Greater Waukesha County is seeking a Welcomer/Scanner to greet members and visitors, verify identity, and provide information about programs and services. The role requires strong customer service skills, comfort with multiple software apps, and the ability to maintain a clean, welcoming front desk environment.

Daily responsibilities include answering inquiries, handling calls professionally, and assisting with program information while upholding YMCA policies and safety procedures.