Member Experience Concierge – Front Desk

YMCA of Greater Waukesha County; Waukesha (WI); On-site; USD 15,000 - 17,000; Part time

Job summary

YMCA of Greater Waukesha County is seeking a part-time Greeter/Scanner at the Waukesha, WI location. The role involves welcoming members and guests, verifying identities for entry, and providing information about YMCA programs and services.

Strong customer service skills and the ability to extract information from software applications are essential. Responsibilities include greeting members by name, answering inquiries, handling complaints with courtesy, and maintaining a clean front desk area.

Qualifications

• Enthusiastic individual who relates well to members and participants in person or by telephone.
• Public relations and customer service skills are essential.
• Uphold YMCA core values of caring, honesty, responsibility and respect.

Responsibilities

• Create a welcoming environment for members and guests.
• Verify identity and membership/program status for entry.
• Greet members by name and respond to questions about programs and facilities.
• Address member inquiries and handle complaints courteously using problem-solving techniques.
• Answer phone professionally and transfer calls as needed.
• Follow safety policies and procedures; be familiar with emergency procedures.
• Uphold YMCA values in interactions with people and the community.
• Open or close the facility according to posted hours and ensure the facility is secure at closing.

Skills

Customer service

Front desk

Communication

Job description

YMCA of Greater Waukesha County is seeking a part-time Greeter/Scanner at the Waukesha, WI location. The role involves welcoming members and guests, verifying identities for entry, and providing information about YMCA programs and services.

Strong customer service skills and the ability to extract information from software applications are essential. Responsibilities include greeting members by name, answering inquiries, handling complaints with courtesy, and maintaining a clean front desk area.