Greeter - Weekdays 1:00-5:00pm (Waukesha)

YMCA of Greater Waukesha County; Waukesha (WI); On-site; USD 15,000 - 17,000; Part time

Job summary

YMCA of Greater Waukesha County is seeking a part-time Greeter/Scanner at the Waukesha, WI location. The role involves welcoming members and guests, verifying identities for entry, and providing information about YMCA programs and services.

Strong customer service skills and the ability to extract information from software applications are essential. Responsibilities include greeting members by name, answering inquiries, handling complaints with courtesy, and maintaining a clean front desk area.

Qualifications

• Enthusiastic individual who relates well to members and participants in person or by telephone.
• Public relations and customer service skills are essential.
• Uphold YMCA core values of caring, honesty, responsibility and respect.

Responsibilities

• Create a welcoming environment for members and guests.
• Verify identity and membership/program status for entry.
• Greet members by name and respond to questions about programs and facilities.
• Address member inquiries and handle complaints courteously using problem-solving techniques.
• Answer phone professionally and transfer calls as needed.
• Follow safety policies and procedures; be familiar with emergency procedures.
• Uphold YMCA values in interactions with people and the community.
• Open or close the facility according to posted hours and ensure the facility is secure at closing.

Skills

Customer service

Front desk

Communication

Job description

Job Details: Job Location: Waukesha YMCA - Waukesha, WI 53186, Position Type: Part Time, Salary Range: $11.00 - $12.00 Hourly

GENERAL FUNCTION: Under the direction of the membership department leadership and in accordance with association policies, the Greeter/Scanner is responsible for welcoming members and guests, verifying identification prior to entry into the facility, providing information about YMCA programs and services, answering inquiries from visitors, and maintaining a clean and organized front desk area. This role also requires the ability to regularly extract information from various software apps.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Create an environment that is welcoming, nurturing, and genuine for all members and guests.
• Ensure safety of the facility by verifying identity and membership/program status for all who enter.
• Greet members by name and answer questions regarding programs and the facility, using on-line resources and written policies and procedures.
• Respond to customers or member's needs. Handle complaints in a courteous, patient manner using problem solving techniques.
• Answer telephone in professional manner on or before the third ring, provide accurate information, and transfer calls as necessary.
• Responsible for strict adherence to all YMCA of Greater Waukesha County department policies and procedures related to safety, rules and other regulations.
• Possess knowledge of emergency procedures as they relate to calling 911, informing the Building Supervisor and/or Manager on Duty of weather, medical, or facility emergencies and performing related functions as required by emergency staff.
• Uphold the core values of the YMCA when working with people within the YMCA facilities and community.
• Open or close the facility in accordance with the posted hours. Make sure that the facility is empty and secure at closing.

Qualifications: EDUCATION AND EXPERIENCE:

This position requires an enthusiastic individual who can relate well to members and community participants in person or by telephone. The position requires computer skills and the ability to extract information from various software programs. Public relations and customer service skills are essential. Must be self-motivated, demonstrate decision-making skills, and work well with members and staff. This person will exhibit the core values of caring, honesty, responsibility, and respect in all aspects of their work with the YMCA.

EQUAL OPPORTUNITY EMPLOYER

THE YMCA WELCOMES A DIVERSE WORKFORCE

The Y: We're for youth development, healthy living and social responsibility