Member Welcome & Front Desk Specialist

Paycom - ATS; Waukesha (WI); On-site; USD 18,000 - 25,000; Full time

Job summary

YMCA of Greater Waukesha County is looking for a friendly Greeter/Scanner to welcome members and guests, verify identities, and share information about YMCA programs and services. You will greet people by name and help with inquiries, using online resources and posted policies.

The role requires good computer skills, strong customer-service abilities, and the capacity to work with various software applications while upholding YMCA values.

Qualifications

• This role requires excellent public relations and customer service skills.
• Ability to extract information from various software programs.
• Excellent interpersonal communication and problem-solving abilities.

Responsibilities

• Greet members and guests, verify identity and status at entry.
• Provide information about YMCA programs and services.
• Answer inquiries by phone or in person and transfer calls as needed.
• Maintain a clean, organized front desk area and adhere to policies.

Skills

Customer service

Public relations

Computer skills

Tools

Software applications

Job description

YMCA of Greater Waukesha County is looking for a friendly Greeter/Scanner to welcome members and guests, verify identities, and share information about YMCA programs and services. You will greet people by name and help with inquiries, using online resources and posted policies.

The role requires good computer skills, strong customer-service abilities, and the capacity to work with various software applications while upholding YMCA values.