Front Desk & Member Experience Specialist

Paycom - ATS; Waukesha (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

The YMCA of Greater Waukesha County is seeking a friendly Greeter/Scanner to welcome members and guests at the front desk. You will verify identities, confirm membership or program status, and provide information about YMCA programs and services while answering inquiries with professionalism.

Responsibilities include greeting by name, directing visitors, handling calls, and maintaining a clean, secure front desk area in accordance with policies.

Qualifications

• This position requires strong customer-facing skills and the ability to interact warmly with members and guests.
• Experience with front-desk operations and basic computer tasks is preferred.
• Knowledge of YMCA policies and safety procedures is a plus.

Responsibilities

• Greet members by name and assist guests at the front desk.
• Verify identity and membership/program status for entry.
• Provide information about YMCA programs and services.
• Answer inquiries, transfer calls, and maintain a clean desk area.
• Open/close the facility according to posted hours and secure the space.

Skills

Customer service

Public relations

Computer skills

Education

High school diploma

Tools

CRM software

Job description

The YMCA of Greater Waukesha County is seeking a friendly Greeter/Scanner to welcome members and guests at the front desk. You will verify identities, confirm membership or program status, and provide information about YMCA programs and services while answering inquiries with professionalism.

Responsibilities include greeting by name, directing visitors, handling calls, and maintaining a clean, secure front desk area in accordance with policies.