Front Desk & Member Experience Specialist

goldsgymexternal; San Antonio (TX); On-site; USD 1,791,000 - 2,342,000; Full time

Job summary

Gold's Gym is seeking a Front Desk Team Member in San Antonio to warmly greet members, direct guests, and assist with inquiries and basic operations.

As the first point of contact, you will check in members, process registrations, help with membership changes, and support staff with administrative tasks while maintaining a clean, welcoming area.

The role requires strong customer service, ability to lift up to 50 lbs, and availability for flexible schedule including holidays.

Qualifications

• High school diploma or equivalent.
• Excellent customer service skills.
• Organized, friendly, and passionate about fitness.
• Good verbal and written communication.
• Ability to use POS and CRM systems.
• Multitask ability and flexible schedule including holidays/weekends.
• Must lift up to 50 lbs and stand long periods.

Responsibilities

• Greet members and guests warmly and direct them.
• Check members in using standard procedures.
• Assist guests with inquiries about gym operations and policies.
• Process retail and concession sales.
• Maintain front desk area and inventory.
• Coordinate with trainers for member referrals.
• Answer phone calls professionally and route messages.
• Log maintenance and safety concerns.

Skills

Customer service

Communication skills

Cash handling

POS & CRM systems

Multitasking

Flexible schedule

Team player

Fitness interest

Education

High school diploma or equivalent

Tools

POS systems

CRM software

Job description

Gold's Gym is seeking a Front Desk Team Member in San Antonio to warmly greet members, direct guests, and assist with inquiries and basic operations.

As the first point of contact, you will check in members, process registrations, help with membership changes, and support staff with administrative tasks while maintaining a clean, welcoming area.

The role requires strong customer service, ability to lift up to 50 lbs, and availability for flexible schedule including holidays.