Friendly Fitness Front Desk Associate - Member Services

Planet Fitness; Stillwater (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

A popular gym franchise in Stillwater, MN is seeking a Front Desk Customer Service representative to create a welcoming gym environment. The ideal candidate will greet members, manage inquiries, and maintain the front desk. Candidates should have a high school diploma, good communication skills, and a passion for fitness. This role offers the chance to be part of a supportive culture dedicated to helping others achieve their fitness goals.

Qualifications

• Prior customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficient with computers and basic office software.
• Ability to work flexible hours, including evenings and weekends.
• Passion for fitness and promoting a healthy lifestyle.
• Ability to handle member concerns with professionalism and care.
• Team player with a positive attitude and strong work ethic.

Responsibilities

• Greet and assist members and guests with a friendly demeanor.
• Handle membership inquiries, sign-ups, and cancellations efficiently.
• Maintain cleanliness and organization of the front desk area.
• Manage phone calls and respond to emails in a timely manner.
• Provide information about gym services, classes, and promotions.
• Assist with administrative tasks and maintain accurate records.
• Promote a positive gym culture and encourage member engagement.
• Ensure compliance with all safety and health guidelines.

Skills

Customer service experience

Communication skills

Organizational abilities

Computer proficiency

Team player

Education

High school diploma or equivalent

Job description

A popular gym franchise in Stillwater, MN is seeking a Front Desk Customer Service representative to create a welcoming gym environment. The ideal candidate will greet members, manage inquiries, and maintain the front desk. Candidates should have a high school diploma, good communication skills, and a passion for fitness. This role offers the chance to be part of a supportive culture dedicated to helping others achieve their fitness goals.