Front Desk & Member Experience Specialist

Planet Fitness - PF Baseline Fitness; Duluth (MN); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Training & development

Flexible schedule

Health, Dental and Vision Insurance

Dollars for Scholars Program

Free Membership for self and one guest

Pet Insurance

Job summary

Planet Fitness - PF Baseline Fitness is looking for a Customer Service Representative. The role includes greeting members, answering phone calls, assisting with member services, and maintaining cleanliness in the club.

The position is available in both full-time and part-time formats, allowing for flexibility. The ideal candidate will possess strong customer service skills, basic computer proficiency, and an honest work ethic.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Answer phone calls in a polite and friendly manner.
• Assist in member check-ins, sign-ups, cancellations, and updating member account information.
• Help maintain the neatness/cleanliness of the club.
• Facilitate member services issues and questions.

Skills

Customer service skills

Basic computer proficiency

Communication

Problem solving

Listening

Job description

Planet Fitness - PF Baseline Fitness is looking for a Customer Service Representative. The role includes greeting members, answering phone calls, assisting with member services, and maintaining cleanliness in the club.

The position is available in both full-time and part-time formats, allowing for flexibility. The ideal candidate will possess strong customer service skills, basic computer proficiency, and an honest work ethic.