Front Desk & Member Experience Specialist

YMCA of the Cedar Rapids Metro Area; Chattanooga (TN); Sur place; USD 1 653 000 - 2 204 000; Temps partiel

Résumé du poste

The Downtown Y is seeking a front desk staff member to deliver excellent service to members, guests, and program participants, promote memberships and programs, and maintain a welcoming area.

This role requires flexibility to work all shifts, with opportunities to serve as Manager on Duty on weekends, handle registrations and financial transactions, and ensure a safe, friendly environment for all visitors.

Qualifications

• High School diploma or equivalent.
• Excellent interpersonal and problem solving skills.
• Previous customer service, sales or related experience.

Responsabilités

• Provide excellent service to members, guests, and program participants in the Y and on the phone.
• Serve as Manager on Duty on weekends.
• Greet members by name and visitors in a positive and professional manner as a representative of the YMCA.
• Ensure the security of the facility by scanning all members and enforcing policy regarding visitors.
• Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
• Conduct program registration for members and guests.
• Accurately conduct financial transactions for membership and program fees; accountable for all cash collected during shift.
• Build relationships with members; helps members connect with one another and the YMCA.
• Handle and resolve membership concerns and informs supervisor of unusual situations or unresolved issues.
• Apply all YMCA policies dealing with member services.
• Other duties as assigned.

Connaissances

Interpersonal skills

Problem solving

Customer service experience

Sales experience

Formation

High School diploma or equivalent

Description du poste

The Downtown Y is seeking a front desk staff member to deliver excellent service to members, guests, and program participants, promote memberships and programs, and maintain a welcoming area.

This role requires flexibility to work all shifts, with opportunities to serve as Manager on Duty on weekends, handle registrations and financial transactions, and ensure a safe, friendly environment for all visitors.