Front Desk Member Experience Specialist

YMCA of the Cedar Rapids Metro Area; Tulsa (OK); On-site; USD 17,000 - 18,000; Part time

Job summary

YMCA in Tulsa, OK is seeking a Part-Time Member Experience Staff to act as the first point of contact for members and guests, handling check-ins, memberships and program registrations while maintaining a safe and welcoming atmosphere.

The role emphasizes delivering exceptional customer service, following YMCA policies, and supporting program access with a strong focus on inclusivity and community engagement.

Qualifications

• 18 years of age.
• Excellent customer service and interactions with others.
• Strong attention to detail.
• Experience working with various computer software programs.
• Experience in a customer service setting.

Responsibilities

• Deliver exceptional customer service as the first point of contact for members and guests.
• Process check-ins, memberships, and program registrations accurately.
• Maintain a safe, clean, and welcoming environment.
• Respond professionally to member questions, concerns, and emergencies.
• Follow YMCA policies and procedures.
• Adhere to abuse prevention policies.
• Report any suspected abuse, neglect, or misconduct immediately to the appropriate supervisory staff.
• Attend mandatory training on abuse prevention, including recognizing signs of abuse, and reporting requirements.
• Abide by the YMCA’s four core values of Caring, Honesty, Respect & Responsibility.
• Other duties as assigned

Skills

Customer Service

Attention to detail

Experience with computer software

Tools

Computer software

Job description

YMCA in Tulsa, OK is seeking a Part-Time Member Experience Staff to act as the first point of contact for members and guests, handling check-ins, memberships and program registrations while maintaining a safe and welcoming atmosphere.

The role emphasizes delivering exceptional customer service, following YMCA policies, and supporting program access with a strong focus on inclusivity and community engagement.