Front Desk & Member Experience Specialist

Planet Fitness; Buffalo (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) plan

Health benefits

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness in Buffalo, NY is seeking a Front Desk Associate to warmly welcome members, handle inquiries, and promote memberships. You will manage payments, assist with promotions, and contribute to a clean, safe, and friendly gym environment.

The role requires a positive demeanor, reliability, and the ability to work a flexible schedule. Ideal candidates have basic cash handling experience, strong communication skills, and a customer-first mindset.

Qualifications

• 18 years old or older.
• High School Diploma or Equivalent required.
• Six months face-to-face customer service in a retail environment or 1 year fitness experience preferred.
• Flexible availability including weekdays/weekends as needed.

Responsibilities

• Greet and assist members in a confident, professional, and friendly manner.
• Provide gracious and efficient telephone service and information.
• Answer questions, resolve concerns, and promote Planet Fitness products and promotions.
• Maintain club cleanliness during shifts and deliver accurate payments and receipts.
• Drive revenue by communicating facility benefits and promotions to members.

Skills

Customer service

Multi-tasking

Communication

Problem solving

Flexible schedule

Physical stamina

Education

High School Diploma or equivalent

Tools

POS system

Job description

Planet Fitness in Buffalo, NY is seeking a Front Desk Associate to warmly welcome members, handle inquiries, and promote memberships. You will manage payments, assist with promotions, and contribute to a clean, safe, and friendly gym environment.

The role requires a positive demeanor, reliability, and the ability to work a flexible schedule. Ideal candidates have basic cash handling experience, strong communication skills, and a customer-first mindset.