Member Experience Associate - Fitness Front Desk

Planet Fitness; New York (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401K plan

Health benefits

Paid time off

Free Black Card membership

Job summary

Planet Fitness in New York, NY seeks a Front Desk Associate to provide friendly, courteous service and handle member check-ins, payments, and inquiries. You will support daily operations, maintain cleanliness, and promote club amenities while delivering a positive member experience.

The role requires solid customer service, multi-tasking, and reliability with a flexible schedule, including evenings and weekends. This is an entry-level position with opportunities for growth and benefits.

Qualifications

• Minimum 6 months face-to-face customer service experience or 1 year fitness experience preferred.
• High school diploma or equivalent required.
• Ability to manage multiple responsibilities and stay friendly under pressure.

Responsibilities

• Greet and assist members confidently and professionally.
• Answer phones promptly and provide accurate information.
• Maintain club cleanliness during shift and deliver fast, accurate service.
• Promote products, promotions, and benefits to members.

Skills

Customer service

Multi-tasking

Communication skills

Problem solving

Self-starter

Education

High School Diploma or equivalent

Tools

Cash handling

Job description

Planet Fitness in New York, NY seeks a Front Desk Associate to provide friendly, courteous service and handle member check-ins, payments, and inquiries. You will support daily operations, maintain cleanliness, and promote club amenities while delivering a positive member experience.

The role requires solid customer service, multi-tasking, and reliability with a flexible schedule, including evenings and weekends. This is an entry-level position with opportunities for growth and benefits.