Lead Front Desk Associate — Member Experience & Club Ops

Planet Fitness; City of Rochester (NY); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Competitive Salary

401K plan

Medical, Dental, Vision

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness in Rochester, NY is seeking a Front Desk Associate to deliver first-rate service and promote the gym's mission. The role emphasizes friendly member interactions, payment handling, and responding to inquiries in a fast-paced fitness retail setting.

The ideal candidate has a high school diploma and customer service experience, with flexible availability and a readiness to stand, greet, and assist members throughout shifts.

Qualifications

• High School Diploma or Equivalent required.
• 18 years old or older.
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.
• Open of flexible availability is a plus.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members.
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way
• Stand in as the authoritative figure when the General Manager & Assistant Manager are not available.
• Perform club opening and closing duties (key holder)
• End of day metrics reporting
• Follow up/coaching with staff

Skills

Customer service

Communication

Problem solving

Flexible schedule

Teamwork

Education

High School Diploma or Equivalent

Job description

Planet Fitness in Rochester, NY is seeking a Front Desk Associate to deliver first-rate service and promote the gym's mission. The role emphasizes friendly member interactions, payment handling, and responding to inquiries in a fast-paced fitness retail setting.

The ideal candidate has a high school diploma and customer service experience, with flexible availability and a readiness to stand, greet, and assist members throughout shifts.