Overnight Front Desk Attendant

UFC GYM; Brea (CA); On-site; USD 19,286,000 - 27,552,000; Full time

Job summary

UFC GYM in California is seeking a Front Desk Attendant to deliver the Ultimate Service Promise by providing superior member and guest service. You will greet guests, answer calls, assist with check-ins, and address questions or concerns.

You will maintain the front desk and support club operations, manage inquiries, and escalate safety issues. This role requires energy, a friendly demeanor, strong communication, and the ability to multi-task with accuracy.

Qualifications

• Must be energetic and possess a very friendly, outgoing personality and positive attitude.
• Possess strong interpersonal and communication skills, including telephone etiquette.
• Possess a strong customer service focus, diplomacy and professionalism.
• Understands and follows oral and written instructions.
• Able to multi-task and perform tasks with accuracy and attention to detail.

Responsibilities

• Greet guests and members warmly and assist promptly.
• Answer incoming calls in a professional and efficient manner.
• Ensure proper member check-in procedures are followed.
• Respond to member questions, requests and concerns and escalate to management if needed.
• Maintain the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations.
• Report or escalate unsafe conditions or emergencies to management immediately.

Skills

Friendly personality

Interpersonal skills

Phone etiquette

Customer service

Instruction following

Multi-tasking

Education

High school diploma or GED

CPR/AED certification

Job description

The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Front Desk Customer Service

• Ensures that guests and members are warmly greeted and promptly assisted
• Ensures incoming calls are answered in a professional and efficient manner
• Ensures proper member check-in procedures are followed
• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
• Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
• Immediately reports or escalates to management any unsafe conditions or emergency situations

Club Operations and Administration

• Keeps front desk and lobby neat and clean at all times
• Monitors retail goals and ensures club is on track to meet and exceed assigned goals
• Calls all past due members with Front Desk Representatives regarding late dues and down payments
• Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

REQUIRED QUALIFICATIONS:

Knowledge, skills & abilities:

• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Possess strong interpersonal and communication skills, including telephone etiquette
• Possess a strong customer service focus, diplomacy and professionalism
• Understands and follows oral and written instructions.
• Able to multi-task and perform tasks with accuracy and attention to detail

Minimum certifications/educational level:

• High school diploma or GED required
• Current CPR/AED certification

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.