Fitness Club Member Experience Specialist

Glow Brands; Vincennes (IN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products and 2d0

Job summary

Glow Brands seeks a friendly Member Services Representative to create a positive experience for Planet Fitness members and guests. You will welcome visitors, assist with sign-ups and tours, and help manage member accounts in a fast-paced gym setting.

The role emphasizes strong customer service, clear communication, and a team-oriented attitude, with reliability and punctuality. Training on safety and club maintenance is provided.

Qualifications

• Customer service experience preferred.
• Basic computer skills required.
• Strong communication and problem-solving abilities.
• Upbeat, positive attitude and reliability.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk tasks: check-ins, phone calls, tour sign-ups.
• Update member accounts as needed.
• Address member questions promptly and professionally.
• Maintain club cleanliness and order.

Job description

Glow Brands seeks a friendly Member Services Representative to create a positive experience for Planet Fitness members and guests. You will welcome visitors, assist with sign-ups and tours, and help manage member accounts in a fast-paced gym setting.

The role emphasizes strong customer service, clear communication, and a team-oriented attitude, with reliability and punctuality. Training on safety and club maintenance is provided.