Front Desk & Member Experience Pro (Free Black Card)

Planet Fitness; Alamogordo (NM); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401K plan

Health benefits including Medical

Dental, Vision

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness is seeking a Front Desk Associate to greet members, answer questions, and promote services at our Alamogordo club. You will handle payments, keep the club clean, and contribute to a welcoming, inclusive environment where members feel valued and motivated to return.

The role requires strong customer service, flexibility for shifts, and the ability to multitask in a fast-paced retail setting. Prior experience in fitness or retail is a plus, with full-time hours available at times.

Qualifications

• Six months face-to-face customer service experience in a retail environment or one year fitness experience preferred.
• Self-starter who takes initiative with minimal direction.
• Comfortable working a flexible rotating schedule.

Responsibilities

• Welcome and assist members in a confident, professional, and friendly manner.
• Provide courteous telephone service and accurate information.
• Resolve customer concerns using strong problem-solving skills.
• Maintain club cleanliness during the shift.
• Process payments and provide receipts.
• Promote products and promotions to drive revenue.

Skills

Customer service

Multitasking

Communication

Problem solving

Cash handling

Flexibility

Education

High School Diploma or Equivalent

Job description

Planet Fitness is seeking a Front Desk Associate to greet members, answer questions, and promote services at our Alamogordo club. You will handle payments, keep the club clean, and contribute to a welcoming, inclusive environment where members feel valued and motivated to return.

The role requires strong customer service, flexibility for shifts, and the ability to multitask in a fast-paced retail setting. Prior experience in fitness or retail is a plus, with full-time hours available at times.