Front Desk & Member Experience Manager

Village Health Clubs & Spas; Phoenix (AZ); On-site; USD 42,000 - 66,000; Full time

Job summary

Village Health Clubs & Spas seeks a Front Desk Manager to lead daily front desk operations, ensure professional service, and manage the locker rental and equipment check-out systems. You will hire, train, schedule staff, and oversee budgeting while driving member engagement through planned events.

Ideal candidates have strong management and customer service experience, excellent communication, and proficiency with Microsoft Office. CPR certification within 30 days is required.

Qualifications

• Two years of management experience in a similar facility.
• Two years of college education.
• Two years of strong customer service experience.
• Excellent written and oral communication skills.
• Proficiency in Microsoft Office Suites (Word, Excel and/or PowerPoint) and Outlook.

Responsibilities

• Manages front desk operations for members to check in to the facility.
• Attracts and retains members by consistently providing excellent customer service.
• Supervises and manages staff, planning, assigning, and directing work.
• Responsible for hiring, staffing, scheduling and training of department staff.
• Prepare and manage departmental budget.
• Participates in club events and social activities.
• Offers member services such as racquet usage, balls, and reservations for tennis, squash and racquet courts.
• Conducts regular department meetings.
• Participates in Manager on Duty System.
• Perform other duties as assigned.

Skills

Management

Customer service

Communication

Team leadership

CPR certification

Microsoft Office

Education

Bachelor's degree in business/management

Two years college education

Tools

Microsoft Office

Job description

Village Health Clubs & Spas seeks a Front Desk Manager to lead daily front desk operations, ensure professional service, and manage the locker rental and equipment check-out systems. You will hire, train, schedule staff, and oversee budgeting while driving member engagement through planned events.

Ideal candidates have strong management and customer service experience, excellent communication, and proficiency with Microsoft Office. CPR certification within 30 days is required.