Welcome Desk Manager

Village Health Clubs & Spas; Phoenix (AZ); On-site; USD 42,000 - 66,000; Full time

Job summary

Village Health Clubs & Spas seeks a Front Desk Manager to lead daily front desk operations, ensure professional service, and manage the locker rental and equipment check-out systems. You will hire, train, schedule staff, and oversee budgeting while driving member engagement through planned events.

Ideal candidates have strong management and customer service experience, excellent communication, and proficiency with Microsoft Office. CPR certification within 30 days is required.

Qualifications

• Two years of management experience in a similar facility.
• Two years of college education.
• Two years of strong customer service experience.
• Excellent written and oral communication skills.
• Proficiency in Microsoft Office Suites (Word, Excel and/or PowerPoint) and Outlook.

Responsibilities

• Manages front desk operations for members to check in to the facility.
• Attracts and retains members by consistently providing excellent customer service.
• Supervises and manages staff, planning, assigning, and directing work.
• Responsible for hiring, staffing, scheduling and training of department staff.
• Prepare and manage departmental budget.
• Participates in club events and social activities.
• Offers member services such as racquet usage, balls, and reservations for tennis, squash and racquet courts.
• Conducts regular department meetings.
• Participates in Manager on Duty System.
• Perform other duties as assigned.

Skills

Management

Customer service

Communication

Team leadership

CPR certification

Microsoft Office

Education

Bachelor's degree in business/management

Two years college education

Tools

Microsoft Office

Job description

The Village Health Clubs and Spas are premier healthy lifestyle clubs where we encourage and foster a work life balance and healthy living. We offer a fun environment designed to promote health and wellness for members and employees alike. Our uniquely social culture makes us a great choice for employees who want to share their passion for health and fitness.

We offer beautiful facilities, state-of-the-art equipment, and dynamic programming, but what really sets us apart is our team of positive, friendly staff at each location. Our employees encourage one another, working together to create a comfortable, welcoming atmosphere for everyone we encounter.

Our culture statement gets right to the point: “As one we have fun and get it done!” Join our team today and experience the Village Way for yourself.

Job Summary

Manage all front desk operations to ensure the delivery of professional, high quality and efficient service to members and guests. In addition, manage the rental locker system, the racquet and mountain bike check out system and display.

Summary Of Essential Job Functions

• Manages front desk operations for members to check in to the facility
• Attract and Retain members by consistently providing excellent customer service
• Approachable management style which includes supervising and managing staff members, planning, assigning and direct work/projects, appraising performance, and annual individual/team goals
• Responsible for hiring, staffing, scheduling and training of department staff
• Prepare and manage departmental budget
• Place high emphasis on the importance of the social element. This includes participation in planning and execution of club events as needed, such as Parent’s Night Out, Jazz by the Pool and Casino Night.
• Offers member services such as racquet usage, balls, and reservations for tennis, squash and racquet courts.
• Conducts regular department meetings
• Participate in Manager on Duty System
• Perform other duties as assigned

Knowledge/Skills Required

• Two years of previous management experience; managing staff and operation, in similar facility preferred.
• Two years of college education
• Two years of strong customer service experience
• Excellent written and oral communication skills
• Ability to effectively delegate
• Strong team building skills including ability to lead, train, cooperate and contribute as part of a team
• Committed to learning, personal growth, and continual process improvement
• Excellent analytical, organizational, interpersonal and communication skills
• Must be change adaptive, flexible, and empathetic
• Demonstrate initiative to think, work, and make independent decisions based on sound judgment
• Willing to \"roll-up\" sleeves and dig in with staff to drive processes that support the business
• Proficiency in Microsoft Office Suites (Word, Excel and/or PowerPoint) and Outlook
• Obtain CPR certification within 30 days of hire through Company training

Knowledge/Experience Preferred

• Bachelor's degree (BA) in business, management or related field
• Customer Service Management experience in a health club or country club environment , with a strong working knowledge of the health promotion & fitness industry

Physical Activity

This position requires daily standing, walking, lifting, grasping, bending and kneeling. Sitting for some periods of time. Substantial repetitive movements (motions) of the wrists, hands, and/or fingers. Expressing or exchanging ideas by means of the spoken word. Involved in activities where one must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Perceiving the nature of sounds at normal speaking levels with or without correction. Requires the ability to receive detailed information through written and oral communication.

Physical Requirement

Sedentary work involving sitting some of the time. Walking and standing are required daily. Exerting up to 20 pounds of force occasionally to lift, carry, push, pull or otherwise move objects. In addition, may involve physical movement which includes activities related to membership events and programs.

Visual Requirement

This position requires close visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing computer monitors and extensive reading.

Working Conditions

It involves typical office or administrative work, member outdoor activity and standing at the Front Desk.