Front Desk & Member Experience Lead

ComForCare Home Care (Raleigh, NC); Thibodaux (LA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Free Membership for self and oneFamily

Health, Dental and Vision Insurance

Advancement Opportunities

Employee Appreciation Program

Dollars for Scholars Program

Job summary

Planet Fitness - PF Baseline Fitness in Thibodaux, LA seeks a Team Lead to assist in gym operations and ensure a positive member experience. You will train staff, oversee member services, and support front desk activities while maintaining brand standards and policy adherence.

The role emphasizes leadership, strong customer service, and effective communication to foster a welcoming environment for members and potential guests.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight ensuring great customer experience.
• Front desk tasks and answering phone calls politely.
• Assist in member check-ins, sign-ups and cancellations.
• Provide gym tours and greet potential members.
• Support Club Manager and maintain compliance with policies.

Skills

Customer service

Leadership

Communication

Organization

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness in Thibodaux, LA seeks a Team Lead to assist in gym operations and ensure a positive member experience. You will train staff, oversee member services, and support front desk activities while maintaining brand standards and policy adherence.

The role emphasizes leadership, strong customer service, and effective communication to foster a welcoming environment for members and potential guests.