Front Desk & Member Experience | Growth Path + Benefits

The Edge Fitness Clubs; Norwalk (CT); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Free gym membership

Health benefits

Discounts on training

Education reimbursement

Career advancement

PTO and holidays

401K and life insurance

EAP

Job summary

The Edge Fitness Clubs in Norwalk, CT invites you to join our front desk team where you’ll welcome members, answer questions, and guide sign-ups with a warm, energetic demeanor.

We offer up to $55,000 annually with hourly pay plus commission, plus a strong benefits package and clear opportunities for career growth within our team-first culture. Join a gym that values accountability, teamwork, and helping people change their lives through fitness.

Qualifications

• Customer service orientation is essential.
• Excellent product knowledge and ability to explain benefits.
• Strong results orientation and team collaboration.

Responsibilities

• Welcome and nurture the member experience with friendliness at the core of every member interaction.
• Greet our members in a friendly, engaging and energetic way from the start to finish of your shift.
• Serve our members quickly and professionally to create positive, trustworthy relationships focused on Changing Lives.
• Help our members with membership questions and concerns with compassion and commitment to promote a Raving Fan member experience!
• Team up with our Facilities Department to keep our club looking and operating Grand Opening Ready.
• Competencies: Customer Service Orientation, Product Knowledge Expertise and Results Orientation
• Bring high energy and a passion for fitness while working with urgency, flexibility, and a roll up your sleeves mindset to get things done, especially during busy closeouts and month-end periods.
• Cooperate with the Front Desk team on daily and monthly club and individual sales targets by connecting our members to results through our fitness programming, retail products, and club amenities while staying motivated, hands-on, and fully committed to the team’s success.

Skills

Customer Service Orientation

Product Knowledge Expertise

Results Orientation

Job description

The Edge Fitness Clubs in Norwalk, CT invites you to join our front desk team where you’ll welcome members, answer questions, and guide sign-ups with a warm, energetic demeanor.

We offer up to $55,000 annually with hourly pay plus commission, plus a strong benefits package and clear opportunities for career growth within our team-first culture. Join a gym that values accountability, teamwork, and helping people change their lives through fitness.