Front Desk & Member Experience Coordinator

Specialty Equipment Market Association (SEMA); Diamond Bar (CA); On-site; USD 27,552 - 31,684; Full time

Job summary

SEMA is seeking a Front Desk & Member Services Coordinator to be the welcoming first point of contact for members, guests, exhibitors, and staff. You will manage the front desk, handle inquiries, assist with CRM-driven service requests, and support administrative tasks in a fast-paced environment.

The ideal candidate has strong communication, organization, and multitasking skills, with 2+ years in a customer service role and experience using CRM systems.

Qualifications

• High school diploma or equivalent.
• 2+ years of customer service or receptionist experience.
• Excellent verbal and written communication skills.
• Professional phone etiquette.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office Suite.
• Experience using CRM systems is preferred.
• Ability to remain calm and professional in a fast-paced environment.

Responsibilities

• Welcome visitors, members, vendors, and guests with professionalism and exceptional customer service.
• Manage the front desk and reception area to ensure a positive first impression.
• Answer and direct incoming phone calls to the appropriate departments.
• Assist visitors with general information regarding SEMA services and events.
• Coordinate visitor check-in procedures and maintain visitor logs.
• Receive and distribute incoming mail and deliveries.
• Maintain conference room schedules when applicable.
• Monitor lobby appearance and ensure a clean, organized reception area.
• Respond to basic member inquiries regarding membership, events, and general organization information.
• Assist members with account lookups and route complex requests to the appropriate department.
• Create and assign customer service tickets within the CRM system.
• Process basic administrative requests.
• Support outbound customer communication initiatives when needed.
• Provide exceptional customer service across phone, email, and in-person interactions.
• Provide backup support for Customer Care Representatives during peak periods.
• Assist with data entry and CRM updates.
• Support cross-functional departments as needed.
• Participate in departmental meetings and ongoing training.

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM systems

Job description

SEMA is seeking a Front Desk & Member Services Coordinator to be the welcoming first point of contact for members, guests, exhibitors, and staff. You will manage the front desk, handle inquiries, assist with CRM-driven service requests, and support administrative tasks in a fast-paced environment.

The ideal candidate has strong communication, organization, and multitasking skills, with 2+ years in a customer service role and experience using CRM systems.