Front Desk Manager

Dedham Health & Athletic Complex; Dedham (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Complimentary access to facility amenities

Positive, high-energy work environment

Opportunity to grow within a dynamic team

Job summary

A wellness and fitness center in Dedham, Massachusetts is seeking a Front Desk Manager to lead front desk operations. This role involves overseeing daily administrative functions, ensuring exceptional member experiences, and managing a team to provide top-notch customer service. Ideal candidates should have experience in hospitality or customer service management and possess strong leadership and communication skills. This position offers competitive compensation and opportunities for growth within a dynamic team.

Qualifications

• Previous front desk, hospitality, or customer service management experience is a plus.
• Strong leadership and communication skills.
• Excellent organizational and multitasking abilities.
• Comfortable with POS systems and basic administrative software.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Greet members and guests with professionalism and enthusiasm.
• Resolve member concerns promptly and effectively.
• Maintain high standards of customer service at all times.
• Oversee daily check-in procedures and facility access control.
• Manage POS transactions, cash handling, and daily reconciliations.
• Promote membership, programs, and special events.

Skills

Customer service management

Leadership

Communication

Organizational skills

Multitasking

POS systems

Flexible hours

Tools

Administrative software

Job description

Position Summary: We are seeking a professional, organized, and customer-focused Front Desk Manager to help lead our front desk operations. This individual will oversee daily administrative functions, ensure exceptional member and guest experiences, and serve as the first point of contact for our facility.

Key Responsibilities

Member & Guest Experience

• Greet members and guests with professionalism and enthusiasm
• Resolve member concerns promptly and effectively
• Maintain high standards of customer service at all times
• Assist with membership inquiries, renewals, and program registrations

Operations & Administration

• Oversee daily check-in procedures and facility access control
• Manage POS transactions, cash handling, and daily reconciliations
• Maintain accurate member accounts and database records
• Ensure waivers, registrations, and required documentation are complete
• Promote membership, programs, and special events
• Support seasonal promotions
• Assist with achieving revenue goals

Facility & Safety Oversight

• Ensure the front desk area remains clean, organized, and professional
• Enforce facility policies and procedures
• Assist with emergency procedures when necessary

Qualifications

• Previous front desk, hospitality, or customer service management experience is a plus
• Strong leadership and communication skills
• Excellent organizational and multitasking abilities
• Comfortable with POS systems and basic administrative software
• Ability to work flexible hours, including evenings and weekends

What We Offer

• Competitive compensation
• Complimentary access to facility amenities
• Positive, high-energy work environment
• Opportunity to grow within a dynamic team