Front Desk Member Experience Associate (Part-Time)

City of Lincoln; St. Louis (MO); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

403(b) Retirement Savings

12% Retirement after 1,000 hours

Tuition discount at Missouri Baptist "

Free YMCA membership nationwide

Job summary

The Gateway Region YMCA in St. Louis, MO is seeking a part-time Welcome Center associate to support branch membership operations. You will greet guests, verify eligibility in the HRIS system, and help manage member interactions with a guest-first approach.

Responsibilities include data entry, processing transactions, and contributing to the membership department's goals. Strong interpersonal and computer skills are essential, along with a high school diploma or GED.

Qualifications

• High school diploma or GED required.
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Responsibilities

• Partner with branch management to implement membership policies and systems.
• Enter membership and program data into the HRIS.
• Greet members and verify guests in Raptor before entry.
• Process HRIS transactions and perform daily close-out and drawer count.
• Recruit participants for member challenges.
• Suggest improvements to efficiency and productivity at the Welcome Center.
• Follow established processes for tours and follow-ups with membership inquiries.
• Assist in achieving membership department goals.
• Provide feedback and solutions for gaps in service.
• Pursue ongoing development on customer service and leadership practices.
• Answer member inquiries and problem solve by phone or in person.
• Handle conflicts and member complaints with support from the Membership Director.
• Perform all other duties as assigned.

Skills

Interpersonal skills

Problem solving

Basic computer skills

Customer service experience

Education

High school diploma

Job description

The Gateway Region YMCA in St. Louis, MO is seeking a part-time Welcome Center associate to support branch membership operations. You will greet guests, verify eligibility in the HRIS system, and help manage member interactions with a guest-first approach.

Responsibilities include data entry, processing transactions, and contributing to the membership department's goals. Strong interpersonal and computer skills are essential, along with a high school diploma or GED.