Membership Service Associate (Front Desk Staff) - Carondelet Park Rec Complex YMCA

City of Lincoln; St. Louis (MO); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

403(b) Retirement Savings

12% Retirement after 1,000 hours

Tuition discount at Missouri Baptist "

Free YMCA membership nationwide

Job summary

The Gateway Region YMCA in St. Louis, MO is seeking a part-time Welcome Center associate to support branch membership operations. You will greet guests, verify eligibility in the HRIS system, and help manage member interactions with a guest-first approach.

Responsibilities include data entry, processing transactions, and contributing to the membership department's goals. Strong interpersonal and computer skills are essential, along with a high school diploma or GED.

Qualifications

• High school diploma or GED required.
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Responsibilities

• Partner with branch management to implement membership policies and systems.
• Enter membership and program data into the HRIS.
• Greet members and verify guests in Raptor before entry.
• Process HRIS transactions and perform daily close-out and drawer count.
• Recruit participants for member challenges.
• Suggest improvements to efficiency and productivity at the Welcome Center.
• Follow established processes for tours and follow-ups with membership inquiries.
• Assist in achieving membership department goals.
• Provide feedback and solutions for gaps in service.
• Pursue ongoing development on customer service and leadership practices.
• Answer member inquiries and problem solve by phone or in person.
• Handle conflicts and member complaints with support from the Membership Director.
• Perform all other duties as assigned.

Skills

Interpersonal skills

Problem solving

Basic computer skills

Customer service experience

Education

High school diploma

Job description

Location 930 Holly Hills Avenue,St. Louis, MO, 63111,United States

Base Pay $15.00 - $17.00 / Hour

Job Category Part Time

Employee Type Part Time

Required Degree High school

Manage Others No

Contact information

Description

• Partner with the branch management team to implement membership policies (SOP’s) and all systems that support branch membership, program and marketing objectives.


• Enter membership and program registration data into HRIS operating system


• Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch.


• Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count


• Participate and recruit participants for member challenges also known as member visit drivers.


• Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.


• Ensures established processes for touring and following up with membership inquiries are followed.


• Assist with the attainment of membership department strategic plan goals.


• Provide feedback and offer solutions regarding gaps in service and/or member concerns.


• Work continually towards self-development to stay current on customer service, sales, and “Leader” procedures & practices.


• Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills


• Effectively handle conflict and member complaints, with the support of the center Membership Director


• Performs all other duties as assigned.

The YMCA Welcomes a Diverse Workforce

Equal Opportunity Employer M/F/D/V

The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.

Requirements

• High school diploma and or GED required


• Excellent interpersonal and problem solving skills.


• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.


• Previous customer service, sales or related experience.


• Basic knowledge of computers.

Full Compensation Package (when applicable):

• 403(b) Retirement Savings


• Retirement fund of 12% per pay period after completing 1,000 hours of service during any two 12-month period.


• 20% Discount on tuition at Missouri Baptist University


• Free individual membership to YMCA nationwide