Front Desk & Member Experience Associate

Planet Fitness; Spindale (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan

Term Life Insurance

Healthcare and Dependent Care Flexible

Tuition Reimbursement

Employee perks and discounts

Engaging team-building competitions

Job summary

Planet Fitness in North Carolina is seeking a Front Desk Associate to deliver a welcoming, high‑quality member experience and assist guests with check‑in, questions, and club services. You will promote our Judgement Free Zone on the floor, support membership sign‑ups, and help with phone inquiries while maintaining a clean, safe and friendly club environment.

Ideal candidates have 6–12 months of customer service experience, are at least 18, and are willing to become CPR/AED certified.

Qualifications

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Greet members/guests as they enter and exit the club; assist with check-in and questions.
• Promote the Judgement Free Zone by connecting with members on the floor and offering support.
• Resolve member concerns and escalate to Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership sign-ups, updates, cancellations and transfers.
• Conduct member tours; assess membership needs and drive sales goals.
• Maintain cleanliness and sanitization of equipment and facilities; restrooms stocked.
• Address maintenance and safety issues and report to management as needed.

Skills

Customer service

Basic computer skills

CPR/AED Certification

Job description

Planet Fitness in North Carolina is seeking a Front Desk Associate to deliver a welcoming, high‑quality member experience and assist guests with check‑in, questions, and club services. You will promote our Judgement Free Zone on the floor, support membership sign‑ups, and help with phone inquiries while maintaining a clean, safe and friendly club environment.

Ideal candidates have 6–12 months of customer service experience, are at least 18, and are willing to become CPR/AED certified.