Front Desk & Member Experience Associate

Paycom - ATS; Lenoir City (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401K plan

Health benefits

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness is seeking a Front Desk Associate to welcome members, handle inquiries, and provide outstanding customer service in a fast-paced retail fitness environment. The role involves greeting members, answering phones, resolving issues, processing payments, and promoting promotions.

A strong, friendly demeanor and reliability are essential for success. The position requires a high school diploma or equivalent and at least 6 months of face-to-face customer service experience (or 1 year in

Qualifications

• 18 years old or older.
• High School Diploma or Equivalent.
• Six months face-to-face customer service experience in a retail environment or 1-year Fitness experience.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Provide gracious and efficient telephone service and answer questions.
• Resolve customer concerns with problem-solving skills for a pleasant experience.
• Maintain the club cleanliness during the shift.
• Process payments, give change and receipts to customers.
• Promote products and promotions to drive revenue.

Skills

Customer service experience

Communication skills

Flexibility

Physical stamina

Education

High School Diploma or equivalent

Job description

Planet Fitness is seeking a Front Desk Associate to welcome members, handle inquiries, and provide outstanding customer service in a fast-paced retail fitness environment. The role involves greeting members, answering phones, resolving issues, processing payments, and promoting promotions.

A strong, friendly demeanor and reliability are essential for success. The position requires a high school diploma or equivalent and at least 6 months of face-to-face customer service experience (or 1 year in