Front Desk & Member Experience Associate

RSG Group; Copperas Cove (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

RSG Group is seeking a Front Desk Team Member to warmly greet members and guests, check in members, and provide information about gym operations. You will assist with memberships, answer inquiries, and direct guests to trainers or classes, while maintaining a welcoming environment.

As the frontline, you will handle phone inquiries, process retail sales, and support the front desk with administrative duties and events. This role emphasizes guest experience and teamwork at our Copperas Cove gym.

Qualifications

• Greet members and guests warmly and professionally.
• Assist with membership inquiries and check-ins.
• Handle inquiries, phone calls, and messages promptly.
• Direct guests to trainers and classes; support front desk operations.
• Maintain front desk appearance and safety standards.

Responsibilities

• Greet members and guests promptly to create a friendly entrance and exit.
• Check in members using proper procedures and monitor for delinquent accounts.
• Register guests and direct to appropriate trainers or staff.
• Answer calls professionally and log inquiries for follow-up.
• Process retail and concessions sales; maintain inventory.
• Attend staff meetings and maintain front desk area.
• Assist with membership sales and new member setup (barcodes, photos, PT scheduling).
• Handle changes to member accounts and registrations for classes via app.
• Report safety concerns and incidents; assist with light cleaning.

Skills

Customer service

Front desk

Cash handling

Retail sales

Communication

Tools

POS system

Kiosk/computer systems

Gym app check-in

Job description

RSG Group is seeking a Front Desk Team Member to warmly greet members and guests, check in members, and provide information about gym operations. You will assist with memberships, answer inquiries, and direct guests to trainers or classes, while maintaining a welcoming environment.

As the frontline, you will handle phone inquiries, process retail sales, and support the front desk with administrative duties and events. This role emphasizes guest experience and teamwork at our Copperas Cove gym.