Front Desk Team Member - Copperas Cove

Gold's Gym; Copperas Cove (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

RSG Group is seeking a Front Desk Team Member to warmly greet members and guests, check in members, and provide information about gym operations. You will assist with memberships, answer inquiries, and direct guests to trainers or classes, while maintaining a welcoming environment.

As the frontline, you will handle phone inquiries, process retail sales, and support the front desk with administrative duties and events. This role emphasizes guest experience and teamwork at our Copperas Cove gym.

Qualifications

• Greet members and guests warmly and professionally.
• Assist with membership inquiries and check-ins.
• Handle inquiries, phone calls, and messages promptly.
• Direct guests to trainers and classes; support front desk operations.
• Maintain front desk appearance and safety standards.

Responsibilities

• Greet members and guests promptly to create a friendly entrance and exit.
• Check in members using proper procedures and monitor for delinquent accounts.
• Register guests and direct to appropriate trainers or staff.
• Answer calls professionally and log inquiries for follow-up.
• Process retail and concessions sales; maintain inventory.
• Attend staff meetings and maintain front desk area.
• Assist with membership sales and new member setup (barcodes, photos, PT scheduling).
• Handle changes to member accounts and registrations for classes via app.
• Report safety concerns and incidents; assist with light cleaning.

Skills

Customer service

Front desk

Cash handling

Retail sales

Communication

Tools

POS system

Kiosk/computer systems

Gym app check-in

Job description

Job Description

The Front Desk Team Member will warmly greet and direct members, guests, and staff as they enter the gym and provide control of the front door location. This position will aid with member requests, inquiries about gym operations and policies, as well as perform various administrative duties as directed by the Gym General Manager. As the initial point of contact to our club, the Front Desk is responsible for creating a welcoming atmosphere and a memorable guest experience.

• Enthusiastically greet each member and guest promptly to create a friendly and positive entrance and departure to and from the gym.
• Provide security and control to the front door and retail area of the facility.
• Personally check each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notify Gym Management.
• Register all guests into the gym using proper registration procedures.
• Ensure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner.
• Utilize the gym phone system to professionally answer guest calls, take appropriate messages to include name and description of question, and follow up with management for all telephone inquiries
• Respond immediately to member requests, inquiries, and concerns.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Distribute keys, towels and other materials as needed.
• Process retail and concession sales.
• Help maintain a fully stocked cooler and retail inventory.
• Attend all staff meetings as directed.
• Clean and maintain the front desk area according to company standards.
• Log all maintenance concerns that are reported.
• Follow and report any safety concerns.
• Notify management of any gym or member incidents that require incident reports.
• Work when scheduled and adhere to company attendance policies.
• Perform other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager to include but not limited to light cleaning and picking up of weights during gym walk throughs.
• Assist in membership sales (kiosk or computer) and signing up members.
• Assign all new members with barcodes, taking member photos, and scheduling complimentary personal training sessions.
• Handle member account changes (form of payment, freeze forms, cancellation forms, manual agreements).
• Assist with receiving orders and checking in retail and concession products.
• Assist members with registering and checking in for classes via app.
• Other duties as assigned.

At RSG Group, we believe that our diversity fuels innovation and benefits our team members as well as our club members. All qualified applicants will be considered for employment without attention to race, color, ethnicity, ancestry, national origin, religion, gender, gender identity, sexual orientation, age, genetic information, veteran, marital status, or disability status.