Front Desk Hospitality Specialist – Gym & Member Experience

Fitness Connection; Houston (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Fitness Connection in Houston is seeking a Front Desk teammate to create an epic welcome for every member and guest. You will check-in, register guests, answer calls, and route inquiries to the right consultant while maintaining an energetic front desk presence.

You will also promote pro shop items, handle sales, and support daily club operations. The role requires strong English communication, pleasant guest service, and the ability to perform light physical tasks in a gym environment.

Qualifications

• Experience in hospitality or customer service is preferred.
• Strong verbal and written English communication skills are essential.
• Able to understand and follow verbal and written instructions and work with accuracy.

Responsibilities

• Greet and assist members and guests with EPIC hospitality and farewell.
• Check-in members using proper procedures and register guests as needed.
• Answer phone calls with professional Fitness Connection verbiage and route inquiries appropriately.
• Maintain the front desk area, assist with pro shop sales, and support club operations.

Skills

Customer service

Verbal communication

Written communication

English proficiency

Education

High School Diploma or GED

Tools

POS system

Job description

Fitness Connection in Houston is seeking a Front Desk teammate to create an epic welcome for every member and guest. You will check-in, register guests, answer calls, and route inquiries to the right consultant while maintaining an energetic front desk presence.

You will also promote pro shop items, handle sales, and support daily club operations. The role requires strong English communication, pleasant guest service, and the ability to perform light physical tasks in a gym environment.