Front Desk Medical Secretary & Scheduling Specialist

Brown Medicine; East Providence (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown Medicine in East Providence, Rhode Island, is seeking a patient services role to support physicians and ensure high-quality patient care. You will handle phone calls, scheduling, check-in/out, and coordination of referrals, while collecting payments and maintaining accurate demographics and insurance information.

The position emphasizes strong customer service, organization, and adherence to health standards, with daytime hours and a primary focus on patient experience.

Qualifications

• High school diploma required.
• Basic computer skills and knowledge of medical terminology required.
• Must be very organized.
• Must have excellent communication and customer service skills and demonstrate sensitivity to the needs of patients and families.

Responsibilities

• Answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients.
• Collects patient balances, copays, and credit cards at time of service.
• Reviews lists of patients who need appointments and calls to schedule when due.
• Verifies demographics and insurance carrier information for every patient.
• Assists patients with Kiosk sign in.
• Complies with OSHA and DOH standards.
• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations.
• Protects patients’ demographic, clinical and financial information.
• Provides superior customer service and outstanding patient care.
• Attends meetings/workshops as they relate to current position and office workflows.
• Performs other miscellaneous job-related duties as assigned

Skills

Communication skills

Customer service

Organized

Medical terminology

Phone etiquette

Education

High school diploma

Job description

Brown Medicine in East Providence, Rhode Island, is seeking a patient services role to support physicians and ensure high-quality patient care. You will handle phone calls, scheduling, check-in/out, and coordination of referrals, while collecting payments and maintaining accurate demographics and insurance information.

The position emphasizes strong customer service, organization, and adherence to health standards, with daytime hours and a primary focus on patient experience.