Front Desk Medical/Office Manager - Ophthalmology Practice

New York Eye Institute; Orangeburg (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Commission on optical sales

Job summary

New York & New Jersey Eye Institute seeks a friendly Front Desk Medical Receptionist to be the first point of contact for patients. Responsibilities include check-in/out, scheduling, insurance verification, and basic administrative tasks in an ophthalmology setting.

The role requires a college degree, 2+ years in ophthalmology front desk, and strong customer service. On-site work with potential cross-location shifts; commission available in optical boutique.

Qualifications

• Must have strong customer service and communication skills.
• Experience with ophthalmology front desk operations is a plus.
• Familiarity with insurance verification, preauthorization, referrals, and patient registration.

Responsibilities

• Greet patients and handle check-in/check-out with accuracy.
• Schedule, reschedule, and confirm appointments; manage provider calendars.
• Verify insurance eligibility and collect copays/deductibles.
• Process patient payments and maintain accurate records in the EMR system.
• Assist with forms, referrals, and patient questions.
• Maintain a clean, professional reception area and support team communications.
• Willing to work across locations as the institute grows.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

HIPAA compliance

Education

College degree

Tools

EMR system

Job description

Position Overview

New York & New Jersey Eye Institute is seeking a friendly, professional, and detail-oriented Front Desk Medical Receptionist to serve as the first point of contact for our patients. The ideal candidate will provide exceptional customer service, ensure efficient front-office operations, and support patient scheduling, insurance verification, and administrative functions in ophthalmology practice.

Key Responsibilities

Front Desk & Office Manager

• Greet patients and visitors in a courteous, professional, and welcoming manner.
• Check patients in and out while ensuring accurate demographic, insurance, and contact information.
• Schedule, reschedule, and confirm appointments while maintaining provider schedules efficiently.
• Answer incoming phone calls, respond to patient inquiries, and direct calls appropriately.
• Collect copays, deductibles, outstanding balances, and process patient payments.
• Maintain patient records and accurately scan and upload documents into the EMR system.
• Assist patients with forms, referrals, and appointment-related questions.
• Ensure smooth patient flow and a positive patient experience throughout each visit.
• Willing to work between different location as growing institute.

Insurance & Administrative Support

• Verify insurance eligibility, benefits, and coverage prior to appointments.
• Coordinate with insurance companies regarding patient coverage and eligibility questions.
• Preauthorization for minor procedures.
• Maintain confidentiality and compliance with HIPAA and practice policies.

Office Operations

• Support daily front-office operations and administrative tasks.
• Communicate effectively with providers, clinical staff, and billing teams to ensure continuity of care.
• Maintain a clean, organized, and professional reception area.
• Contribute to a team-oriented environment focused on patient satisfaction and operational excellence.
• Involved in optical boutique with commission on sales as an extra income.

Qualifications

• College graduate.
• Minimum 2 years of medical office “Ophthalmology- Optometry”.
• Experience with insurance verification, preauthorization,referrals, and patient registration.
• Familiarity with Medicare, Medicaid, and commercial insurance plans.
• Experience in medical Billing and coding, if not we can make attend classes if you are willing to learn.
• Strong customer service, communication, and interpersonal skills.
• Ability to multitask and work efficiently.
• Ready to learn and able to do attend classes for enrichment of knowledge to grow.

Preferred Qualifications

• Previous experience in ophthalmology or optometry.
• Previous experience in optical boutique.
• Knowledge of medical terminology, insurance processes, and healthcare office procedures.
• Bilingual candidates are plus.

Compensation

Compensation will be determined based on experience, qualifications, and interview evaluation. We are growing for such growing and established institute. Your work and extra steps you are taking will be rewarded. This is not day to day routine job, this a space for you to grow and to add.2

Supervisor: Directly report to medical director of institute.