Medical Receptionist

ReFocus Eye Health; Rhode Island; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with matching

Health, dental, and vision insurance

Disability and life insurance

FSA

Paid time off

Job summary

ReFocus Eye Health is seeking a friendly Front Desk Representative to be the welcoming face of our ophthalmology group. You will greet patients, check-in/out, verify information, and answer questions, ensuring a smooth clinic experience.

In this in-person role, you will manage appointment scheduling, handle calls, and coordinate with providers. A high school diploma and strong customer service are required; prior medical admin experience and EMR familiarity are a plus.

Qualifications

• Experience in a medical administrative role is preferred.
• Strong customer service and communication abilities required.
• Proficiency with data entry and basic computer tasks.

Responsibilities

• Greet patients and manage check-ins/check-outs with warmth.
• Schedule appointments and coordinate provider calendars.
• Answer calls, manage messages, and verify patient information.
• Collect co-pays and assist with front-desk financial tasks.
• Maintain accurate patient records and support team communication.

Skills

Customer service

Communication skills

Data entry

Medical terminology

Teamwork

Education

High school diploma or equivalent

Tools

EMR familiarity

Job description

Join Our Dynamic Medical Team as a Medical Group Front Desk Representative!

Are you a friendly, organized, and tech-savvy professional looking to make a real difference in patient care? We are an established multi-specialty Ophthalmology group seeking a motivated Front Desk Representative to be the welcoming face of our busy practice. You'll play a crucial role in ensuring a smooth and efficient patient experience.

Your Impact:

• Be the patient's first point of contact: Greet patients warmly, manage check-ins/check-outs, and answer their questions with clarity and compassion.
• Masterful scheduling & coordination: Efficiently schedule appointments, manage provider schedules, and keep our workflow running smoothly.
• Expert communication & organization: Answer calls, manage messages, verify patient information, and maintain accurate records.
• Financial accuracy: Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting.
• Problem solving & patient advocacy: Address patient concerns, elevate issues as needed, and ensure a positive experience.
• Team collaboration: Work seamlessly with providers, clinical and administrative staff, and external partners.

What You'll Bring/Requirements:

• Reliability, a positive attitude, and excellent teamwork skills.
• Strong communication and interpersonal abilities.
• Proficiency in data entry and computer skills.
• Ability to thrive in a fast-paced environment.
• Exceptional customer service skills.
• Proven experience in a medical administrative role, with knowledge of medical terminology and office procedures.
• Must hold a high school diploma or equivalent.

Bonus Points:

• Prior experience in ophthalmology.
• Familiarity with Electronic Medical Records (EMR).

Perks & Benefits:

• Competitive 401(k) with matching.
• Comprehensive health, dental, and vision insurance.
• Disability and life insurance.
• Flexible spending account.
• Generous paid time off.

Important Details:

• Must be able to travel to multiple locations (if applicable).
• Availability for evenings and weekend rotations (if applicable - varies by practice).
• Ability to handle a high-volume practice.
• This position is in person.

We Care:

We prioritize patients, colleagues, and families with compassionate, leading care and treat all with dignity and respect.

We Collaborate:

We work together with patients, seeking diverse input to share and grow innovative ideas.

We Elevate:

Committed to excellence, we exceed expectations by delivering leading eye care research, innovation, education, and outreach.

Refocus is an equal opportunity employer and we value diversity.