Front Desk Coordinator Lead

Madison Ophthalmology PLLC; New York (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

Flexible schedule

Job summary

Madison Ophthalmology PLLC in New York, NY is seeking a friendly Front Desk Coordinator to be the welcoming face of our eye care practice. You will greet patients, manage appointments, verify insurance, and coordinate with clinical staff to ensure smooth patient flow.

The role values strong communication, organizational skills, and a patient-first attitude. Prior ophthalmology experience is a plus, and a high school diploma is required with potential for growth within a supportive team.

Qualifications

• 1+ year front desk/administrative experience in a medical setting preferred.
• Familiarity with medical insurance verification and billing processes.
• Proficiency with EHR or practice management software.
• Strong communication and interpersonal skills with a patient-first attitude.
• Highly organized with the ability to multitask in a fast-paced environment.
• Ophthalmology or specialty medical office experience is a plus.
• High school diploma or equivalent required; associate degree preferred.

Responsibilities

• Greet and check in patients in a warm, professional manner.
• Schedule, confirm, and manage patient appointments using practice management software.
• Answer and route incoming phone calls, emails, and patient inquiries.
• Verify insurance eligibility and collect patient co-pays and payments.
• Maintain and update accurate patient records and demographic information.
• Coordinate with clinical staff to ensure smooth patient flow throughout the office.
• Handle medical records requests, referrals, and prior authorizations as needed.

Skills

Customer service

Multitasking

Communication

Organization

Education

High School Diploma

Associate degree preferred

Tools

EHR software

Practice management software

Job description

Benefits:

• 401(k)
• Employee discounts
• Health insurance
• Paid time off
• Flexible schedule

About the Role:

Madison Ophthalmology PLLC is looking for a friendly and organized Front Desk Coordinator to be the welcoming face of our practice in New York, NY. This is a fantastic opportunity to join a dedicated eye care team where your customer service skills and attention to detail will make a real difference in the patient experience.

Responsibilities:

• Greet and check in patients in a warm, professional manner
• Schedule, confirm, and manage patient appointments using practice management software
• Answer and route incoming phone calls, emails, and patient inquiries
• Verify insurance eligibility and collect patient co-pays and payments
• Maintain and update accurate patient records and demographic information
• Coordinate with clinical staff to ensure smooth patient flow throughout the office
• Handle medical records requests, referrals, and prior authorizations as needed

Requirements:

• 1+ years of front desk or administrative experience in a medical or healthcare setting preferred
• Familiarity with medical insurance verification and billing processes
• Proficiency with electronic health records (EHR) or practice management software
• Strong communication and interpersonal skills with a patient-first attitude
• Highly organized with the ability to multitask in a fast-paced environment
• Ophthalmology or specialty medical office experience is a plus
• High school diploma or equivalent required; associate's degree or higher preferred

About Us:

Madison Ophthalmology PLLC is a trusted eye care practice serving patients in the heart of New York, NY, committed to delivering exceptional vision care with a personal touch. Our patients return to us time and again for our expertise, compassionate care, and welcoming environment. We pride ourselves on building a supportive team culture where every staff member plays a vital role in our patients' health and happiness.