Patient Services Front Desk Specialist

erickson; Springfield (VA); On-site; USD 63,039,000 - 69,034,000; Full time

Benefits offered by this job

Diversity & inclusion

Health, dental, vision

PTO + volunteer hours

401k with match

Onsite medical centers

Education assistance

Growth opportunities

Job summary

Erickson Senior Living at Greenspring Village in Springfield, VA, is seeking a Medical Office Assistant to greet patients, collect information, and provide essential front desk support. You will manage phones, schedule appointments, verify insurance, and help maintain accurate patient records in the portal.

Join a team focused on compassionate care and a culture of inclusion, with benefits including health/dental/vision, PTO, a 401(k) match, and ongoing education opportunities.

Qualifications

• Minimum of 1 year of front medical office experience.
• Ability to use a multi-line electronic telephone system.
• Basic computer skills.
• Excellent communication skills.
• Filing/charting and documenting accurate patient records.

Responsibilities

• Receive and schedule patients at the front desk and answer the phone with accurate messages.
• Answer multi-line phone while documenting concise messages.
• Manage uploading of new patient information into the portal.
• Request patient records from outside providers and follow-up as needed.
• Scan and file documents into patient charts and attach reports to referrals/orders.
• Verify insurances prior to appointments and update information in the system.
• Make daily reminder calls to patients for upcoming appointments.
• Assist with completion of Visit Prep forms for efficient provider visits.
• Coordinate with other departments to support care delivery.
• Work on spreadsheets and tasks as directed by Practice Administrator.
• Provide exceptional customer service to residents, families, and vendors.

Skills

Front desk experience

Phone system proficiency

Strong communication

Attention to detail

Tools

Electronic health records (EHR)

Job description

Erickson Senior Living at Greenspring Village in Springfield, VA, is seeking a Medical Office Assistant to greet patients, collect information, and provide essential front desk support. You will manage phones, schedule appointments, verify insurance, and help maintain accurate patient records in the portal.

Join a team focused on compassionate care and a culture of inclusion, with benefits including health/dental/vision, PTO, a 401(k) match, and ongoing education opportunities.