Guest Services Manager - Evening & Weekend Leader

Hotel Equities; Kansas City (MO); On-site; USD 63,000 - 67,000; Full time

Benefits offered by this job

Vacation pay

Same-day pay

Employee assistance program

Room-rate discounts

Team culture

Job summary

Hotel Equities is seeking a Guest Services Manager for the Kansas City Airport Marriott in Kansas City, Missouri. You will oversee front desk operations, guest services, and related hotel services, leading a team to deliver exceptional hospitality and promptly resolve guest concerns.

Must be available evenings and weekends. This role emphasizes maintaining service standards, coaching staff, and coordinating with operations to optimize guest experiences, guest programming, and overall

Qualifications

• Minimum of two years in hotel operations and management.
• Strong background in customer service and hospitality.
• Excellent interpersonal, communication, and problem-solving abilities.
• Ability to work in fast-paced environment and handle guest complaints tactfully.
• Experience with hotel property management systems.
• Strong leadership and management skills.
• Ability to work flexible schedule including evenings and weekends.

Responsibilities

• Oversee front desk operations and guest services to ensure top-level hospitality.
• Lead and motivate the guest services team including front desk, bell, and valet.
• Resolve guest concerns promptly while maintaining service standards.
• Communicate daily operations in team briefings and report to management.
• Monitor guest satisfaction scores and prepare performance reports.
• Develop and implement service standards and policies.
• Support Operations Manager and Assistant GM as needed.

Skills

Guest relations

Team leadership

Communication

Problem-solving

Customer service

Tools

Hotel PMS

Job description

Hotel Equities is seeking a Guest Services Manager for the Kansas City Airport Marriott in Kansas City, Missouri. You will oversee front desk operations, guest services, and related hotel services, leading a team to deliver exceptional hospitality and promptly resolve guest concerns.

Must be available evenings and weekends. This role emphasizes maintaining service standards, coaching staff, and coordinating with operations to optimize guest experiences, guest programming, and overall