Front Desk Manager

Davidson Hospitality Group.

Overland Park (KS)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Medical Coverage

Dental & Vision

Teledoc service

Maintenance meds

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Marriott Kansas City Overland Park is seeking a Front Desk Manager to lead the Front Office team and uphold service standards in a fast-paced hotel environment.

The role involves budgeting, staff recruitment, training, coaching, and performance reviews to ensure exceptional guest experiences while driving departmental profitability. Experience in front office management and strong communication are essential.

Qualifications

Commitment to customer service and staff training.
Two years of departmental management experience in front office or related disciplines.
Strong time management and negotiation skills.
Ability to lead each discipline of the department independently.
Ability to comply with employment and Innkeeper laws.
Prior cash handling experience is necessary.
Excellent verbal and written communication with the public and staff.
Read, write and speak English fluently.
Computer experience is required.

Responsibilities

Lead Front Office staff and ensure training to meet standards.
Prepare annual departmental budget reflecting hotel operations plan.
Recruit, orient, train, coach, and conduct performance reviews for staff.
Maintain a skilled and motivated workforce and empower staff to deliver exceptional guest service.
Aim to meet or exceed budgeted profit and margin of the department.

Skills

Customer service

Leadership

Communication

Time management

Negotiation

Cash handling

English proficiency

Computer literacy

Job description

Property Description

Marriott Kansas City Overland Park presents an exciting opportunity for job applicants looking to join a renowned hospitality brand. Located in the heart of Overland Park, Kansas, our hotel offers a dynamic and fast‑paced work environment, where you can showcase your hospitality skills and contribute to creating exceptional guest experiences. As a team member, you will have access to ongoing training and development opportunities, a supportive work culture, and a wide range of career advancement possibilities within the Marriott International family. Join our team of dedicated professionals and be a part of a brand known for its commitment to excellence in hospitality.

Overview

The Front Desk Manager must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Ensure all members of the Front Office staff, including new hires, are trained to meet standards of each component. Empower staff to deliver exceptional customer service, meeting or exceeding budgeted profit and margin of the department. Prepare annual departmental budget that accurately reflects the hotel's operations plan. Manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce.

Qualifications

College level reasoning, math, and language skills.
Two years prior departmental management experience in front office or related disciplines.
Time management and negotiation skills.
Ability to manage and lead each discipline of the department independently.
Ability to manage according to employment and Innkeeper laws of the jurisdiction.
Prior cash handling experience necessary.
Ability to communicate effectively with the public and other employees.
Read, write and speak English fluently.
Computer experience required.
No employee will pose a direct threat to the health/safety of self or others.

Benefits