AC Hotel Atlanta Downtown - Front Desk Manager OEM

Aimbridge Hospitality; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k

Job summary

AC Hotel Atlanta Downtown by Aimbridge Hospitality is seeking a Front Desk Manager OEM to lead the guest service team and optimize front office operations. You will supervise check-in/check-out, train staff, and drive occupancy and revenue through smart service and communication.

As an overtime‑eligible manager, you’ll champion guest satisfaction, maintain high standards, and collaborate across departments to ensure smooth stays for every guest.

Qualifications

• 2 year college degree with 3+ years of related experience.
• 4-year degree with at least 1 year of related experience.
• 5+ years progressive hotel experience with supervisory responsibility.
• Proficient in Windows operating systems, spreadsheets, and word processing.
• Effective in handling stressful, high‑pressure situations while maintaining composure.

Responsibilities

• Deliver standout guest service from check‑in to check‑out.
• Lead and coach the front desk team to maintain high standards.
• Identify and resolve issues before they impact guests.
• Balance occupancy and revenue through effective communication.

Skills

Guest Experience

Front Desk Leadership

Team Coaching

Revenue Optimization

Education

2-year college degree + 3+ yrs exp

4-year degree + 1 yr exp

5+ years hotel supervisory exp

Tools

Windows OS

MS Excel

MS Word

Job description

AC Hotel Atlanta Downtown - Front Desk Manager OEM

Schedule Full time

Job Type Regular

Description

Join Our Team as a Front Desk Manager OEM!

At Aimbridge Hospitality, we’re all about creating standout guest experiences—and as our Front Desk Manager OEM, you’ll be leading the charge. You’ll keep the front office running like a well‑oiled machine, making sure every guest is greeted with warmth, efficiency, and a smile. You’ll be the go‑to for smooth check‑ins, smart problem‑solving, and keeping occupancy and revenue on point. If you’re a natural leader with a passion for hospitality and a knack for turning challenges into wins, come join our team and help us turn everyday stays into unforgettable moments.

This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Extraordinaire: Deliver standout service from check‑in to check‑out, making sure every guest feels welcomed, heard, and cared for throughout their stay.
• Front Desk Leader: Motivate, coach, and guide your team to shine. You’ll keep standards high, procedures smooth, and morale even higher.
• Smooth Operator: Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling.
• Revenue & Communication Ace: Maximize room revenue with smart rate strategies, and keep communication clear and effective—whether you're chatting with guests or coordinating with your team.

EDUCATION & EXPERIENCE

• 2 year college degree with 3 or more years of related experience, or a 4‑year college degree with at least 1 year of related experience.
• 5+ years of progressive experience in a hotel or related field with supervisory experience
• Proficient in Windows operating systems, spreadsheets, and word processing.
• Effective in handling stressful, high‑pressure situations while maintaining composure and objectivity.
• Valid driver's license from the applicable state.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION

Adjacent to Centennial Olympic Park, this Atlanta hotel features free WiFi everywhere and a 24‑hour mini‑market with snacks and drinks. Rooms include a 32‑inch flat‑screen TV, microwave, and refrigerator. Rooms include a desk with power converters and a coffee machine with a tea and coffee selection. In‑room video games, ironing facilities, and video express check‑out are also standard at AC Hotel Atlanta Downtown. Connecting rooms are available. The 24‑hour business center includes computer access and copy‑fax services. The self‑service laundry is also open 24‑hours, and same‑dry dry cleaning can be ordered for a fee. Peachtree Center Station MARTA, which goes directly to the Hartsfield‑Jackson Atlanta International Airport, is 6 minutes' walk away. The Georgia Aquarium, the CNN Studios, State Farm Arena and Mercedes Benz Stadium are all within 0.6 mi of the property.