Courtyard Atlanta Decatur Downtown/Emory - Front Desk Manager OEM

Aimbridge Hospitality LLC; Decatur (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

401k Retirement Plan

Job summary

A leading hotel management company in Decatur is seeking a Front Desk Manager OEM to oversee guest service operations. The role involves leading the front desk team, ensuring a smooth check-in process, and maximizing revenue through effective strategies. Ideal candidates will have significant experience in hospitality management, excellent problem-solving skills, and a commitment to exceptional guest service. A competitive benefits package is offered including medical coverage, paid time off, and a 401k plan.

Qualifications

• Experience in a hospitality environment is preferred.
• Ability to handle high-pressure situations effectively.
• Valid driver’s license from the applicable state.

Responsibilities

• Deliver outstanding guest service from check-in to check-out.
• Motivate and guide front desk team members.
• Anticipate and solve problems proactively.
• Maximize room revenue using effective strategies.

Skills

Guest Experience Extraordinaire

Front Desk Leadership

Problem Solving

Revenue Maximization

Effective Communication

Education

2-year college degree or 4-year college degree with related experience

5+ years in hotel or related field with supervisory experience

Tools

Windows operating systems

Spreadsheets

Word processing

Job description

Job Description

Join Our Team as a Front Desk Manager OEM!

At Aimbridge Hospitality, we’re all about creating standout guest experiences—and as our Front Desk Manager OEM, you’ll be leading the charge. You’ll keep the front office running like a well-oiled machine, making sure every guest is greeted with warmth, efficiency, and a smile. You’ll be the go‑to for smooth check‑ins, smart problem‑solving, and keeping occupancy and revenue on point. If you’re a natural leader with a passion for hospitality and a knack for turning challenges into wins, come join our team and help us turn everyday stays into unforgettable moments.

This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Extraordinaire: Deliver standout service from check‑in to check‑out, making sure every guest feels welcomed, heard, and cared for throughout their stay.
• Front Desk Leader: Motivate, coach, and guide your team to shine. You’ll keep standards high, procedures smooth, and morale even higher.
• Smooth Operator: Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling.
• Revenue & Communication Ace: Maximize room revenue with smart rate strategies, and keep communication clear and effective—whether you’re chatting with guests or coordinating with your team.

EDUCATION & EXPERIENCE

• 2‑year college degree with 3 or more years of related experience, or a 4‑year college degree with at least 1 year of related experience.
• 5+ years of progressive experience in a hotel or related field with supervisory experience.
• Proficient in Windows operating systems, spreadsheets, and word processing.
• Effective in handling stressful, high‑pressure situations while maintaining composure and objectivity.
• Valid driver’s license from the applicable state.

After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details.
• Medical, Dental, and Vision Coverage.
• Short‑Term and Long‑Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.

PROPERTY INFORMATION

Set in Decatur, 0.9 mi from Bradley Observatory, Courtyard Atlanta Decatur Downtown/Emory features a fitness center and indoor pool. Guests can enjoy the on‑site restaurant. Every room at this hotel is air‑conditioned and features a flat‑screen TV. The rooms have a private bathroom fitted with a bath or shower. For your comfort, you will find free toiletries and a hairdryer. Free WiFi is provided at Courtyard Atlanta Decatur Downtown/Emory. There is a 24‑hour front desk at the property. Meeting facilities are available. Avondale Estates Historic District is 1.9 mi from Courtyard Atlanta Decatur Downtown/, while Candler Park Golfing ID 3.5 mi from the property. Hartsfield‑Jackson Atlanta International Airport is 12 mi away.