AC Hotel Atlanta Downtown - Front Desk Supervisor

Aimbridge Hospitality LLC; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

401k Retirement Plan

Paid Time Off

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

A prominent hotel management company is seeking a Front Desk Supervisor for their Atlanta location. You'll be responsible for ensuring a warm welcome for guests and overseeing daily operations with efficiency. The role requires at least 2-3 years of hospitality experience and strong leadership skills. A competitive benefits package is offered, including medical, dental, and employee assistance programs. Join a team dedicated to delivering exceptional guest experiences in a prime location, near major attractions.

Qualifications

• Minimum 2 to 3 years of progressive experience in a hotel or related field.
• Previous supervisory experience is preferred.
• Must possess a valid driver's license.
• Valid driver’s license required.
• Certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Greet guests and manage check-ins and check-outs smoothly.
• Handle operational tasks like tracking logs and managing messages.
• Assist with revenue strategies to boost room revenue.
• Lead, train, and support the front desk team; resolve guest concerns while maintaining safety and standards.

Skills

Guest Experience Pro

Operations Maestro

Team Leader & Problem Solver

Team Leadership

Education

High School diploma or equivalent

College coursework in a related field

Job description

Overview

AC Hotel Atlanta Downtown - Front Desk Supervisor
Address 101 Andrew Young International Blvd Nw, Atlanta, GA, 30303

Job Description

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go-to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

EDUCATION & EXPERIENCE

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION

Adjacent to Centennial Olympic Park, this Atlanta hotel features free WiFi everywhere and a 24-hour mini-market with snacks and drinks. Rooms include a 32-inch flat-screen TV, microwave, and refrigerator. Rooms include a desk with power converters and a coffee machine with a tea and coffee selection. In-room video games, ironing facilities, and video express check-out are also standard at AC Hotel Atlanta Downtown. Connecting rooms are available. The 24-hour business center includes computer access and copy-fax services. The self-service laundry is also open 24-hours, and same-day dry cleaning can be ordered for a fee. Peachtree Center Station MARTA, which goes directly to Hartsfield-Jackson Atlanta International Airport, is 6 minutes\' walk away. The Georgia Aquarium, the CNN Studios, State Farm Arena and Mercedes Benz Stadium are all within 0.6 mi of the property.