Lux Front Door Attendant | Guest Concierge

Sage Restaurant Group; Chicago, Northern (IL, KY); Hybrid; USD 19,000 - 22,000; Full time

Benefits offered by this job

Medical, dental, & vision insurance

Employee Assistance Program

Hotel/Restaurant discounts

Job summary

The Ritz Carlton Chicago is seeking a Door Attendant who welcomes guests with warmth and professionalism, and anticipates needs to create a seamless first impression at the entrance.

Under supervision you will assist with arrivals and departures, guide guests, transport luggage when needed, promote the property's amenities, and maintain a friendly, courteous demeanor throughout the shift. This role requires clear English communication and local knowledge of Chicago’s hospitality scene.

Qualifications

• Must have general knowledge of customer service and be fluent in English.
• Knowledge of local establishments and the surrounding community.
• Must be able to see objects and people at a distance.
• Must be able to communicate verbally and understand and follow verbal instruction.
• Must use tact with a variety of customer service problems.

Responsibilities

• Upon arrival and departure, greets and assists guests with directions, answering questions, calling transportation and assisting with any requests.
• Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.
• Responds to inquiries and promotes the property’s amenities and restaurants.
• Keeps abreast of local activities and the area’s establishments in order to answer questions, recommend and give directions.
• Associates are encouraged to offer improvement ideas and acknowledge good performance of others.
• Use empowerment to exceed associate and guest expectations and resolve conflicts.
• Associates are to work as a team helping all teammates to complete the required activities which will ensure guest satisfaction.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Points out to each guest the fire exits, usage of TV and A/C and provides ice.
• Performs other duties as assigned, requested or deemed necessary by management.

Education

High School diploma or equivalent

Job description

The Ritz Carlton Chicago is seeking a Door Attendant who welcomes guests with warmth and professionalism, and anticipates needs to create a seamless first impression at the entrance.

Under supervision you will assist with arrivals and departures, guide guests, transport luggage when needed, promote the property's amenities, and maintain a friendly, courteous demeanor throughout the shift. This role requires clear English communication and local knowledge of Chicago’s hospitality scene.