Front Desk Manager — Guest Experience Leader

Aimbridge Hospitality; Cambridge (MA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision coverage

Disability income

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

The Charles Hotel in Harvard Square, Cambridge, MA, is seeking a Front Desk Manager to lead our front office operations. You will ensure warm welcomes, efficient check-ins, and memorable guest experiences while guiding a customer‑focused team.

As part of Aimbridge Hospitality, you’ll drive service standards, coach staff, spot issues before they arise, and help maximize occupancy and revenue through smart rate strategies.

Qualifications

• Minimum education/experience as listed: degree with related experience or equivalent.

Responsibilities

• Deliver standout guest experience from check-in to check-out.
• Lead and coach front desk team to maintain standards and morale.
• Proactively spot issues and resolve problems to keep operations smooth.
• Maximize room revenue through smart rate strategies and clear communication.

Skills

Guest service excellence

Supervisory leadership

Problem solving under pressure

Effective communication

Education

Two-year college degree with 3+ years of related experience

Four-year college degree with at least 1 year of related experience

5+ years of progressive hotel experience with supervisory experience

Tools

Windows

Spreadsheets

Word processing

Job description

The Charles Hotel in Harvard Square, Cambridge, MA, is seeking a Front Desk Manager to lead our front office operations. You will ensure warm welcomes, efficient check-ins, and memorable guest experiences while guiding a customer‑focused team.

As part of Aimbridge Hospitality, you’ll drive service standards, coach staff, spot issues before they arise, and help maximize occupancy and revenue through smart rate strategies.