Charles Hotel In Harvard Square - Front Desk Manager

Aimbridge Hospitality; Cambridge (MA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision coverage

Disability income

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

The Charles Hotel in Harvard Square, Cambridge, MA, is seeking a Front Desk Manager to lead our front office operations. You will ensure warm welcomes, efficient check-ins, and memorable guest experiences while guiding a customer‑focused team.

As part of Aimbridge Hospitality, you’ll drive service standards, coach staff, spot issues before they arise, and help maximize occupancy and revenue through smart rate strategies.

Qualifications

• Minimum education/experience as listed: degree with related experience or equivalent.

Responsibilities

• Deliver standout guest experience from check-in to check-out.
• Lead and coach front desk team to maintain standards and morale.
• Proactively spot issues and resolve problems to keep operations smooth.
• Maximize room revenue through smart rate strategies and clear communication.

Skills

Guest service excellence

Supervisory leadership

Problem solving under pressure

Effective communication

Education

Two-year college degree with 3+ years of related experience

Four-year college degree with at least 1 year of related experience

5+ years of progressive hotel experience with supervisory experience

Tools

Windows

Spreadsheets

Word processing

Job description

Charles Hotel In Harvard Square - Front Desk Manager Address Bennett Street, Cambridge, MA, 02138, US Compensation $70,000.00/year

Description

Join Our Team as a Front Desk Manager!

At Aimbridge Hospitality, we’re all about creating standout guest experiences—and as our Front Desk Manager, you’ll be leading the charge. You’ll keep the front office running like a well‑oiled machine, making sure every guest is greeted with warmth, efficiency, and a smile. You’ll be the go‑to for smooth check‑ins, smart problem‑solving, and keeping occupancy and revenue on point. If you’re a natural leader with a passion for hospitality and a knack for turning challenges into wins, come join our team and help us turn everyday stays into unforgettable moments.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Extraordinaire: Deliver standout service from check‑in to check‑out, making sure every guest feels welcomed, heard, and cared for throughout their stay.
• Front Desk Leader: Motivate, coach, and guide your team to shine. You’ll keep standards high, procedures smooth, and morale even higher.
• Smooth Operator: Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling.
• Revenue & Communication Ace: Maximize room revenue with smart rate strategies, and keep communication clear and effective—whether you're chatting with guests or coordinating with your team.

EDUCATION & EXPERIENCE

• 2 year college degree with 3 or more years of related experience, or a 4‑year college degree with at least 1 year of related experience.
• 5+ years of progressive experience in a hotel or related field with supervisory experience.
• Proficient in Windows operating systems, spreadsheets, and word processing.
• Effective in handling stressful, high‑pressure situations while maintaining composure and objectivity.
• Valid driver’s license from the applicable state.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION

The Charles Hotel experience reflects the eclecticism that is Cambridge. An urban oasis, The Charles offers something for everyone who is visiting the Boston area. Guests can soak in their academic surrounding by attending a lecture at Harvard, relax with a stroll along the Charles River, explore downtown Boston or dine at some of the Boston and Cambridge area’s finest restaurants, including The Charles’ own Henrietta’s Table. The Charles is an independent property, offering luxurious accommodations and all the comforts of home. Guest rooms combine New England décor with the latest technology. 18,000 square feet of indoor and outdoor banquet space merge to offer an array of options for anyone’s next event. Located just minutes from downtown Boston and a variety of world‑class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.