Front Desk Manager - Guest Experience Leader

Aimbridge Hospitality; Cambridge (MA); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

A leading hotel management company is seeking a Front Desk Manager to enhance guest experiences at The Charles Hotel in Cambridge. The ideal candidate will lead front office operations, ensuring guests are welcomed and satisfied throughout their stays. Responsibilities include managing the front desk, resolving issues, and maximizing revenue through effective communication and strategies. A strong background in hotel management and excellent leadership skills are essential for success in this role, which offers a competitive benefits package.

Qualifications

• 2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
• 5+ years of progressive experience in a hotel or related field with supervisory experience.
• Proficient in Windows operating systems, spreadsheets, and word processing.
• Effective in handling stressful, high-pressure situations while maintaining composure.

Responsibilities

• Deliver standout service from check-in to check-out.
• Motivate, coach, and guide your team to shine.
• Spot issues before they happen and solve problems.
• Maximize room revenue with smart rate strategies.

Skills

Guest Service Orientation

Leadership

Problem Solving

Revenue Management

Effective Communication

Education

2-year college degree with 3+ years of related experience

4-year college degree with at least 1 year of related experience

5+ years of progressive hotel experience

Proficient in Windows and office applications

Job description

A leading hotel management company is seeking a Front Desk Manager to enhance guest experiences at The Charles Hotel in Cambridge. The ideal candidate will lead front office operations, ensuring guests are welcomed and satisfied throughout their stays. Responsibilities include managing the front desk, resolving issues, and maximizing revenue through effective communication and strategies. A strong background in hotel management and excellent leadership skills are essential for success in this role, which offers a competitive benefits package.