Front Desk Manager — Flexible Hours & Guest Experience Leader

Hotel Park City; Park City (UT); On-site; USD 60,000 - 90,000; Full time

Job summary

Hotel Park City is seeking a detail-oriented, service-driven Front Desk Manager to lead the guest services team and support the Director of Front Office in daily operations. You will drive exemplary guest satisfaction and help maximize hotel profitability through effective staff coordination and problem resolution.

The role requires hands-on leadership, a solid understanding of hotel operations, and familiarity with Opera PMS and Marriott platforms.

Qualifications

• Previous Front Desk Management & knowledge of hotel operations.
• Basic knowledge of computer systems with Opera PMS and Marriott platforms.
• Flexible scheduling that may include days, evenings, and weekends.
• A proven ability to achieve outstanding guest service through leadership.

Responsibilities

• Assists the Director of Front Office in managing and coordinating daily activities of guest service team members to ensure exemplary guest satisfaction and profitability.
• Ensures arrival, departure, and all guest service interactions are efficient, professional, and friendly.
• Interacts positively with customers and associates, resolving problems and maintaining quality and responsiveness.
• Helps reduce and resolve guest service complaints by monitoring operations, business flow, and associate performance.
• Tracks guest satisfaction surveys and maximizes use of the guest response tracking system.
• Performs other duties as assigned by the Director of Front Office.

Skills

Front desk management

Leadership

Guest service

Communication

Tools

Opera PMS

Marriott platforms

Job description

Hotel Park City is seeking a detail-oriented, service-driven Front Desk Manager to lead the guest services team and support the Director of Front Office in daily operations. You will drive exemplary guest satisfaction and help maximize hotel profitability through effective staff coordination and problem resolution.

The role requires hands-on leadership, a solid understanding of hotel operations, and familiarity with Opera PMS and Marriott platforms.