Guest Experience Leader - Front Desk

AC Hotel Park City; Kimball Junction (UT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) retirement match

Paid holidays and PTO

Job summary

AC Hotel Park City is seeking a Front Desk Manager to lead the front desk team, uphold company values, and deliver exceptional guest experiences. This role focuses on hospitality excellence, staff mentorship, and a personal, intuitive service approach to each guest interaction.

The manager will drive daily operations, ensure safety and standards, and collaborate with the General Manager and operations leadership to exceed guest needs. Strong leadership and communication are essential.

Qualifications

• 1 year of leadership experience required.

Responsibilities

• Lead the front desk team with passion, creativity, and professionalism.
• Coach and mentor staff to deliver high hospitality standards.
• Coordinate daily operations to ensure guest satisfaction and smooth check-in/out.
• Collaborate with and support the General Manager and operations team.

Skills

Leadership

Job description

AC Hotel Park City is seeking a Front Desk Manager to lead the front desk team, uphold company values, and deliver exceptional guest experiences. This role focuses on hospitality excellence, staff mentorship, and a personal, intuitive service approach to each guest interaction.

The manager will drive daily operations, ensure safety and standards, and collaborate with the General Manager and operations leadership to exceed guest needs. Strong leadership and communication are essential.