Hotel Front Desk Manager

Hotel Park City; Park City (UT); On-site; USD 60,000 - 90,000; Full time

Job summary

Hotel Park City is seeking a detail-oriented, service-driven Front Desk Manager to lead the guest services team and support the Director of Front Office in daily operations. You will drive exemplary guest satisfaction and help maximize hotel profitability through effective staff coordination and problem resolution.

The role requires hands-on leadership, a solid understanding of hotel operations, and familiarity with Opera PMS and Marriott platforms.

Qualifications

• Previous Front Desk Management & knowledge of hotel operations.
• Basic knowledge of computer systems with Opera PMS and Marriott platforms.
• Flexible scheduling that may include days, evenings, and weekends.
• A proven ability to achieve outstanding guest service through leadership.

Responsibilities

• Assists the Director of Front Office in managing and coordinating daily activities of guest service team members to ensure exemplary guest satisfaction and profitability.
• Ensures arrival, departure, and all guest service interactions are efficient, professional, and friendly.
• Interacts positively with customers and associates, resolving problems and maintaining quality and responsiveness.
• Helps reduce and resolve guest service complaints by monitoring operations, business flow, and associate performance.
• Tracks guest satisfaction surveys and maximizes use of the guest response tracking system.
• Performs other duties as assigned by the Director of Front Office.

Skills

Front desk management

Leadership

Guest service

Communication

Tools

Opera PMS

Marriott platforms

Job description

Hotel Park City, a proud member of Autograph Collection Hotels by Marriott International, is currently seeking a detailed and service driven, Front Desk Manager.

The duties of this important position are, but not limited to:

• Assists the Director of Front Office in managing and coordinating the daily activities of guest service team members; Front Desk Attendants, Drivers, Bell Attendants,Telephone Operators, Night Auditors, to ensure exemplary guest satisfaction and to maximize hotel profitability.
• Ensures the arrival, departure, and all other guest service interactions are conducted in an efficient, professional, and friendly manner.
• Interacts positively with customers and fellow associates, taking needed action to resolve problems that may arise, maintaining a high level of quality and responsiveness.
• Helps to reduce and resolve guest service complaints by anticipating potential problems by reviewing and monitoring operational issues, business flow, and associate performance.
• Tracks guest satisfaction surveys and maximizes usage of the guest response tracking system.
• Performs other job related duties as assigned by the Director of Front Office.
  

We are looking for candidates with:

• Previous Front Desk Management & knowledge of hotel operations.
• Basic knowledge of computer systems is required with a preference toward Opera PMS and various Marriott related platforms.
• Flexible scheduling that may include days, evenings, and weekends is preferred.
• A proven ability to achieve outstanding guest service through leadership is desired.

Hotel Park City offers a great work atmosphere and a team focused supportive environment, competitive benefits and salary.