Guest Experience Supervisor - Front Desk

Ascent Hospitality; Montgomery (AL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Salary

Health, Dental, Vision, Life Insurance and other options

401k with employer MATCH

Paid PTO

Uniforms provided for most positions

Team Member Hotel Discount Program

Job summary

Ascent Hospitality is seeking a Front Desk Supervisor in Montgomery, Alabama, responsible for managing front desk operations and staff to ensure excellent guest service and satisfaction. The role requires supervising check-ins/check-outs, processing reservations, and handling staff training. Candidates should have at least one year of guest service experience, strong communication skills, and the ability to support a positive team environment. Benefits include competitive salary, health insurance, and 401k matching.

Qualifications

• At least one year of prior guest service experience, preferably in hospitality.
• Fluency in English and ability to communicate with guests and Team Members.
• Must be able to work in a team environment.

Responsibilities

• Supervise front desk operations and assist guests upon check‑in/out.
• Ensure service standards are met and guests’ needs are addressed.
• Train and model appropriate guest service standards for staff.

Skills

Guest service experience

Communication skills

Organizational skills

Basic computer knowledge

Customer service skills

Education

High school diploma or equivalent

Some college or college degree

Job description

Ascent Hospitality is seeking a Front Desk Supervisor in Montgomery, Alabama, responsible for managing front desk operations and staff to ensure excellent guest service and satisfaction. The role requires supervising check-ins/check-outs, processing reservations, and handling staff training. Candidates should have at least one year of guest service experience, strong communication skills, and the ability to support a positive team environment. Benefits include competitive salary, health insurance, and 401k matching.