Front Desk Manager

Janus Hotels & Resorts; Omaha (NE); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, and Vision Insurance

Life & AD&D Insurance

401(k) with company match

Paid Time Off

Hotel discounts

Growth opportunities

Job summary

Towneplace Suites Omaha West, owned by Soartress Hospitality, seeks a hands-on Front Desk Manager to lead the guest experience in a fast-paced hotel environment.

You will supervise front desk teams, coach staff, and ensure brand standards are met while supporting revenue goals and guest engagement. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• 1–3 years of hotel front desk experience with supervisory exposure preferred.
• Strong leadership and conflict-resolution skills are expected.
• Excellent communication and problem-solving abilities are essential.
• Experience with hotel property management systems (Marriott systems preferred) is a plus.

Responsibilities

• Lead by example in delivering warm, professional, and efficient guest service.
• Resolve guest concerns quickly and confidently.
• Ensure all brand standards and service protocols are consistently met.
• Supervise front desk associates during shifts and coach/mentor team members.
• Assist with scheduling and shift coverage; foster morale and accountability.
• Oversee check-in/check-out procedures and cash handling accuracy.
• Coordinate with housekeeping/maintenance and support revenue through upselling.

Skills

Front desk

Guest service

Conflict resolution

Communication

Team supervision

Marriott systems

Shift scheduling

Problem solving

Tools

PMS Marriott

Job description

We are seeking an energetic, service-driven Front Desk Manager to help lead the guest experience at the Towneplace Suites Omaha West. This is a hands‑on leadership role for someone who thrives in a fast-paced hospitality environment and takes pride in delivering exceptional service.

What You’ll Do

Guest Experience Leadership

• Lead by example in delivering warm, professional, and efficient guest service
• Resolve guest concerns quickly and confidently
• Ensure all brand standards and service protocols are consistently met

Team Supervision & Development

• Supervise front desk associates during assigned shifts
• Coach, train, and mentor team members
• Assist with scheduling and shift coverage
• Foster positive morale and accountability within the team

Operational Excellence

• Oversee check-in/check-out procedures and cash handling accuracy
• Monitor room inventory and coordinate with housekeeping and maintenance
• Support revenue goals through upselling and guest engagement
• Ensure compliance with safety, security, and company policies

Administrative Support

• Assist with reports, audits, and daily shift reconciliation
• Support onboarding and training of new associates
• Partner with the General Manager on performance and service initiatives

What We’re Looking For

• 1–3 years of hotel front desk experience (supervisory experience preferred)
• Strong leadership and conflict‑resolution skills
• Excellent communication and problem‑solving abilities
• Experience with hotel property management systems (Marriott systems experience preferred)
• Flexibility to work evenings, weekends, and holidays
• A positive, team‑first mindset

Why Join Soartress Hospitality?

We believe in investing in our people and building careers, not just jobs.

Benefits Include

• Competitive pay
• Medical, Dental, and Vision Insurance
• Life & AD&D Insurance
• 401(k) with company match
• Paid Time Off
• Hotel discounts (Marriott brand discounts)
• Growth and advancement opportunities within our expanding portfolio