Front Desk Opportunity!

Bardessono; Omaha, Northern (NE, KY); Hybrid; USD 17,000 - 28,000; Part time

Job summary

Omaha Marriott in Omaha, NE is seeking a friendly Front Desk Associate to warmly welcome guests, check them in and out, and assist with reservations.

You will post charges, maintain Front Office systems, handle credit card information, and manage special requests with a focus on guest satisfaction. This part-time role requires flexibility including nights/weekends/holidays.

Qualifications

• Be guest focused, and a problem solver.
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our guests!

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage credit card information from guests for payment of hotel charges.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Skills

Guest service

Communication

Teamwork

Problem solving

Tools

Front Office System

Job description

Welcome to the newly renovated Omaha Marriott located in the affluent Regency Business Park at the intersection of Interstate 680 and West Dodge Road. Our Heartwood Restaurant & Lounge offers breakfast, lunch and dinner. Nearby businesses include: TD Ameritrade, HDR, West Corp., Jet Linx, Citigroup, PWC, NTT, Cox Media, First Data, UNO.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage credit card information from guests for payment of hotel charges.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• Be guest focused, and a problem solver.
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our guests!

Status

Part-time

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