Front Desk Opportunity!

Melrosehoteldc; Omaha (NE); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Omaha Marriott is seeking a friendly front desk associate to warmly greet guests, check them in and out, and assist with reservations. This role includes evenings, weekends, and holidays, and requires clear communication and a team mindset.

You will post charges, manage credit card information securely, know hotel rates and discounts, and support guest satisfaction through efficient service and problem solving.

Qualifications

• Greet guests and assist with check-in/check-out procedures.
• Post charges accurately and handle payments securely.
• Knowledge of Front Office systems and reservations procedures.
• Block rooms and manage reservations with special requests.

Responsibilities

• Greet guests and check them in and out promptly and professionally.
• Post charges accurately and know how to apply discounts and rates.
• Be proficient with Front Office software and reservation procedures.
• Manage reservations, including same-day bookings and special requests.

Skills

Guest service

Teamwork

Communication

Problem solving

Flexibility

Job description

Welcome to the newly renovated Omaha Marriott located in the affluent Regency Business Park at the intersection of Interstate 680 and West Dodge Road. Our Heartwood Restaurant & Lounge offers breakfast, lunch and dinner. Nearby businesses include: TD Ameritrade, HDR, West Corp., Jet Linx, Citigroup, PWC, NTT, Cox Media, First Data, UNO.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage credit card information from guests for payment of hotel charges.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• Be guest focused, and a problem solver.
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our guests!

Status

Part-time

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